Terms and Conditions.

Welcome to Ethno Alchemy! By accessing or using our website and purchasing products from us, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or placing an order.

General Information

Ethno Alchemy is a company that provides high-quality herbal products. These Terms and Conditions apply to all orders and interactions with our website and services. By accessing or using this site, you agree to these terms, as well as any additional guidelines or rules applicable to specific sections of the site.

Products and Availability

Product Information: We strive to provide accurate descriptions of our products, including their uses, benefits, and ingredients. However, we do not guarantee the accuracy or completeness of this information.
Availability: We make every effort to ensure that the products listed on our website are in stock. However, in rare cases, certain items may be out of stock. If this occurs, we will notify you promptly and offer a full refund or alternative product.

Ordering and Payment

Order Process: By placing an order on our website, you are making an offer to purchase the products you’ve selected. We reserve the right to accept or decline your order based on product availability and payment verification.
Payment: All payments are processed securely through our third-party payment gateways. You agree to provide accurate payment information and authorize us to charge the applicable amount for your order.
Pricing: Prices are subject to change without notice. We aim to provide accurate pricing, but errors may occur. If a pricing error is discovered, we will notify you and provide the option to accept the corrected price or cancel your order.

Shipping and Delivery

Shipping Information: We use BobGo, an integrated courier service, to deliver our products. Delivery times and costs are provided at checkout based on your location and the size of your order.
Tracking: Once your order has been dispatched, we will send you a tracking number so you can follow the progress of your shipment.
Delivery Delays: While we make every effort to ensure timely delivery, we are not responsible for delays caused by third-party couriers or external factors such as weather, strikes, or customs processing.

Returns and Refunds

Returns Policy: We accept returns on unused and unopened items within 14 days of receipt. If you are not satisfied with your purchase, please contact us for instructions on how to return the product.
Refunds: Refunds will be processed once we receive and inspect the returned item. Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the product is damaged or defective.
Exchanges: If you receive a faulty or damaged item, please contact us within 7 days to arrange for an exchange or a refund.

Privacy and Data Protection

We are committed to protecting your privacy and handling your personal information responsibly. Our Privacy Policy outlines how we collect, use, and protect your data. By using our site and purchasing from us, you consent to the collection and use of your personal information as described in our Privacy Policy.

Intellectual Property

Content Ownership: All content on this website, including text, images, logos, and trademarks, is the property of Ethno Alchemy or our licensors and is protected by copyright and intellectual property laws. You may not use, copy, or distribute any content from our website without our prior written consent.
Product Use: Products purchased from Ethno Alchemy are for personal use only and may not be resold or distributed without our consent.

Limitation of Liability

To the fullest extent permitted by law, Ethno Alchemy is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the total amount paid by you for the product in question.

Governing Law

These Terms and Conditions are governed by the laws of South Africa. Any disputes arising from these terms will be resolved in the courts of South Africa.

Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. By continuing to use our website after changes have been made, you accept the updated terms.

Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Ethno Alchemy Team – [email protected]